Dear Litup Candle People,
While I value the intent and inventiveness of your glass recycling efforts, this is not why I would buy more of your wares. Your fragrances are 100% wonderful. I spend more than most people on my olfactory senses, and I’m usually dissatisfied by the low quality aroma of 95% of the candles I buy, but not yours. My purchase included four fragrance profiles and all were gorgeous. I’m particularly impressed by your achievement of a legitimate leather note in your Tack Box fragrance. Bravo! All of the candles I purchased were perfect in their ability to fill a room without overpowering. They’re obviously made from natural botanicals, which is a requirement of mine.
I’m inclined to try more of your creations and share them with others, but the reason I’m giving a 4* review instead of a 5* review is important. You guys gotta fix your shipping systems. I was highly disappointed by how long it took for you to deliver your product. I know times have been tough in the realm of high demand for fast delivery. But I planned ahead and placed my order early to avoid problems and still, the package arrived after I left town for the holidays. This forced me to buy new gifts instead of giving your candles as I intended. There was no indication from your company advising me that you ship on the slow boat and there was no communication about a delivery date. I was lucky that my neighbor collected the box (and held it for two weeks) instead of a porch pirate. I’m still feeling annoyed by this debacle in light of the fact that I ordered many things (several from other continents) the same day I placed my order at Litup, and they all arrived in half the time with standard shipping. I beg you to focus on your shipping methodology/communication. Improving that will make you guys the absolute best in class, IMO. Best wishes in 2022.
Thank you for your kind words and honest feedback, Ellen. We sincerely value you and your input. While this holiday season brought many unforeseen challenges behind-the-scenes, we agree that we absolutely could have done a better job with communication. We know how important it is to ship orders in a timely manner during the holiday season, and are working on implementing changes to help us move through the holidays much smoother going forward. Please check your email with our sincere apologies.
Smells exactly as described. Wonderful scent!
Yep, seems just like a freshly shaped saddle 😀We really enjoy it and the scent is strong and long-lasting.